Contact Tracing Hub for Complex Cases and Settings

Last updated – May 2021

In an ongoing effort to prevent the spread of COVID-19 in local communities, a Contact Tracing Hub for complex settings has been established in Cheshire and Merseyside. The Hub both complements the national Test and Trace Service and bolsters local resilience, which is particularly important during the winter period.

The formation of the Hub is a collaboration between Cheshire and Merseyside’s Directors of Public Health and Public Health England (PHE), scaling up existing arrangements. The purpose of the Hub is to bolster local resilience and ensure a safe and effective system.

The Hub is a shared collaborative contact tracing team which works in parallel with PHE, Cheshire and Merseyside’s nine local authorities and the Champs Support Team. It is not a commissioned service.

The Hub is currently led by Julie Webster, Director of Public Health for Wirral.

How the Hub team works

The Hub team receive information via the national Test and Trace service, local authorities and other local contacts relating to a positive case of COVID-19 that is either complex in regard to the individual or the setting.

These positive cases are then triaged by PHE and the Hub team works to identify contacts who will be asked to self-isolate for the appropriate number of days. This happens quickly, minimising the chance of wide transmission of the disease in local communities.

A full visual flow diagram has been produced to demonstrate how cases enter the Hub and what the entire process looks like.

You can download the diagram as a PDF document here.

Who works in the Hub team?

The Hub team includes 16 local contact tracers, who have received training from PHE and are supported by PHE Consultants and Senior Health Protection Practitioners. In addition, some local authority teams have seconded staff to form part of the team that also includes call handlers and team leaders.

It is hosted by Wirral Council and facilitated by the Champs Public Health Collaborative Support Team.

How to contact the Hub

To find out more about the Contact Tracing Hub, please contact the Champs Public Health Collaborative Support Team by emailing or calling 0151 666 5123.

To refer a complex case to the Hub, please email The inbox is monitored Monday to Sunday, 9am to 5pm. 

Frequently Asked Questions (FAQs)

Click here to read a number of FAQs about the Contact Tracing Hub for Complex Cases and Settings.

Further resources

Please use the links below to download further resources to aid your understanding and brief stakeholders on the Hub.